Every order that comes through Lameda follows the same path. Understanding it makes your Orders queue much easier to read at a glance.
The order lifecycle
- Captured: A customer browses your Catalogue in chat and commits to an order; this is where the order first appears.
- Payment verified: The customer pays in-chat, and Paystack confirms the payment automatically. There is no manual step here for you: no checking a bank alert, no waiting on a screenshot.
- Merchant notified: You get a real-time notification the moment payment is verified, so you know to act without having to keep checking the dashboard.
- In Orders queue: The order appears in your dashboard’s Orders section with the customer’s details, what they bought, and the verified amount.
- Fulfilled: You pack, ship, or hand over the order, and mark it complete.
Why the verification step is the important one
Before automatic verification, the standard routine for a chat-based seller was: customer sends a screenshot, you check your bank app, you wait for the alert, and only then do you release the goods. That gap is where fake screenshots and delayed transfers used to cause real losses. With Lameda, an order only reaches “paid” status once Paystack has actually confirmed the payment, so if it shows as paid in your Orders queue, it is paid.
What to do with an order once it lands
Treat your Orders queue the way you would a physical order book: check it at set points in the day rather than constantly, and work through it in the order things came in. For anything that needs a judgment call, such as a customer asking to change an order after payment, that is exactly the kind of thing your assistant should hand off to you rather than deciding on its own.
Keeping the queue clean
Mark orders fulfilled once they are actually done. A queue full of completed orders still sitting as open makes it harder to spot what genuinely still needs your attention today, and makes your Analytics and Books records less useful at a glance.