Merchant Guides
Everything you need to run your store on Lameda.
Straightforward guides for getting set up, selling on Telegram, WhatsApp, and Instagram, keeping your records straight, and growing without hiring a full support team.
01
Getting started
Sign in, finish onboarding, and get your first channel connected.
How to access your Lameda dashboard
Where to sign in, what to do if you forget your details, and what you land on first.
4 min read
Complete your Lameda onboarding
The four things onboarding covers, in order, before your assistant can take a real order.
5 min read
How to navigate your Lameda dashboard
A walkthrough of every sidebar section and what it is actually for.
6 min read
Connect Telegram, WhatsApp, and Instagram
How channel connection works for each of the three chat apps Lameda runs on.
5 min read
Set up your business profile
Why your hours, policies, and business details matter more than you think.
4 min read
Your first 14 days with Lameda
How to use the free trial to get one real, verified order through before day 15.
5 min read
02
Selling and orders
Build a catalogue customers can actually buy from, and keep orders moving.
Set up products, variants, stock, and SKUs
Getting your catalogue ready so customers can browse and buy without asking you first.
6 min read
Write FAQs your assistant can use
How Knowledge works, and why your assistant only ever answers from what you have approved.
5 min read
Manage orders from payment to fulfilment
The full order lifecycle inside Lameda, from a captured order to a fulfilled one.
5 min read
How the Lameda assistant stays guided and reliable
Why your assistant hands off instead of guessing, and what that protects you from.
5 min read
03
Money and records
Understand what you are being paid, what you are being charged, and what gets recorded.
Customer payments vs. Lameda billing
Two different kinds of money moving through your account, and why they should never be confused.
4 min read
Use your sales records and insights
Turning daily sales into restocking decisions and FIRS-ready records.
5 min read
Verification made simple: what merchants need to know
Why automatic payment verification exists, and the screenshot problem it replaces.
4 min read
How to file your taxes as a Nigerian business
A step-by-step walkthrough of CAC registration, VAT, Company Income Tax, and PAYE, including the filing step small businesses miss most.
7 min read
04
Support and growth
Keep customers covered and grow order volume without hiring right away.
Customer handoffs vs. Lameda support
A handoff moves one conversation to a human. Support is a different thing entirely.
4 min read
Recover missed sales
Using Leads and broadcasts to follow up on interest that never turned into an order.
5 min read
Weekly maintenance checklist
A short, realistic routine that keeps your store accurate without eating your week.
4 min read
Scaling support without hiring more staff
How Team access and automation let a solo merchant handle more orders before adding headcount.
5 min read
05
From the team
Where we stand on chat commerce, AI, and building something merchants can trust.
What is Lameda
A plain explanation of what Lameda is, and just as importantly, what it is not.
5 min read
How AI agents are transforming customer conversations in 2026
The industry shift toward guided, grounded assistants, and where Lameda fits in it.
6 min read
Automation workflows every online merchant should set up
A practical list of the routines that save the most time for the least setup.
5 min read
Behind the scenes: building reliable AI for WhatsApp
Why we optimised for predictable over clever when real money is on the line.
6 min read